Privacy policy
Privacy Notice
Effective Date: 2nd October 2023
Welcome to Oddy Knocky Coffee, where we take your privacy seriously.
This Privacy Notice is designed to provide you with a comprehensive understanding of how we collect, use, disclose, and safeguard your personal information when you engage with our website. We encourage you to read this notice carefully to make informed decisions regarding your data.
Information We Collect
We collect a range of information to enhance your shopping experience:
Personal Information: When you place an order or create an account, we may collect details such as your name, telephone number, email address, billing and shipping address, and payment information. If you set up an online account, we will store your password.
Browsing Data: We automatically gather data about your device and how you interact with our website, including your IP address, browser type, pages viewed, and session duration.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to analyse user behaviour, personalise your experience, and provide targeted advertisements.
How We Use Your Information
All personal data we process is strictly necessary for these purposes. We employ your data for various purposes:
Order Fulfilment: Your personal information is used to process orders, facilitate payments, and provide customer support.
Website Enhancement: We analyse browsing data to improve our website's performance, optimise content, and enhance user navigation.
Marketing Communications: With your consent, we may send you promotional emails, newsletters, and updates about our products and special offers. You have the option to opt out of these communications at any time.
Data Sharing
We share your information on a need-to-know basis:
Service Providers: We may disclose your data to trusted third-party service providers, such as payment processors and shipping companies, to assist in delivering our services. Your name will not be added to any third party mailing lists.
Legal Compliance: We may share your information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
Security
We take your data security seriously:
Security Measures: We employ industry-standard security measures to protect your data against unauthorised access, disclosure, alteration, and destruction.
Payment Information: Your payment information is encrypted using secure socket layer technology (SSL) during transmission. All payment information we need to collect in order to process your order is handled either through Shopify, PayPal or Stripe. Each of these organisations process limited amounts of your personal data, they are all PCI DSS Level 1 compliant and encrypt all of your data that they process. We do not store any personal credit or debit card details at any time, other than the last 4 digits of your credit or debit card.
Passwords: You are responsible for maintaining the security of your password and taking immediate action to disable your account or update your password if you suspect a security breach. You are liable for any account usage, whether authorised by you or not, until you report any unauthorised use to us.
Cookies
Cookies are small text files that are stored on your device when you visit a website. These files enable the website to recognise your device, track your activity, and remember information about your preferences.We use cookies for the following purposes:
Essential: These cookies are necessary for the basic functionality of our website, such as enabling you to log in to your account, make purchases, and navigate our site. Without these cookies, our website may not function correctly.
Analytical and Performance: These cookies help us collect data about how visitors use our website. They allow us to analyse site traffic, identify popular pages, and improve our website's performance and user experience. We use services such as Google Analytics for this purpose.
Functional: Functional cookies enhance your experience by remembering your preferences and settings, such as language and region. This enables us to provide you with a more personalised browsing experience.
Your Choices
You have control over your data:
Access and Correction: You can access, correct, or delete your personal information by logging into your account. You have a right to request a copy of any personal data held by Oddy Knocky Coffee at any time, in order to check its accuracy. If you wish to do this, please write to:
Oddy Knocky Coffee
Unit 16 Spring Street Business Park,
Spring Street
Bolton
BL3 6NX
Opt-Out: You have the option to opt out of marketing communications by following the unsubscribe instructions provided in our emails.
Cookie Management: You can customise your cookie preferences through your browser settings.
Disclaimer
Accuracy of Information: We endeavour to maintain accurate and up-to-date content on our website. However, please be aware that information, including product details, pricing, and availability, may change without prior notice. It is your responsibility to verify the accuracy of any information before making any decisions or purchases.
Product Availability and Pricing: Our website may display products and pricing for both public consumers and wholesale clients. Please note that pricing, discounts, and product availability may differ between these two categories. Wholesale clients may be subject to distinct terms and conditions, which will be discussed separately.
Product Orders and Shipping: By placing an order through our website, you agree to adhere to our ordering and shipping policies. We retain the right to accept or decline any order for various reasons, including product availability and order quantity.
Third-Party Links: For your convenience, our website may contain links to third-party websites or resources. Please be aware that these links are provided solely for informational purposes, and we do not endorse or assume responsibility for the content, accuracy, or availability of these external websites. Visiting third-party websites linked from our site is at your own risk.
Intellectual Property: All content on our website, including text, images, logos, and graphics, is safeguarded by copyright and other intellectual property laws. You are not authorised to use, reproduce, distribute, or modify any content without our prior written consent.
Limitation of Liability: Under no circumstances shall Oddy Knocky Coffee, its employees, affiliates, or suppliers be held liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use or inability to use our website or any of its content.
Changes to this Notice
We reserve the right to update this Privacy Notice to reflect changes in our data practices. We will notify you of significant changes by posting the updated notice on our website.
Contact Us
If you have any questions, concerns, or requests related to your privacy or this notice, please don't hesitate to reach out to us at hello@oddyknockycoffee.co.uk
By using our website, you acknowledge that you have read, understood, and consent to the terms of this Privacy Notice. Thank you for choosing Oddy Knocky for your coffee needs.
Effective Date: 2nd October 2023
Welcome to Oddy Knocky Coffee, where we take your privacy seriously.
This Privacy Notice is designed to provide you with a comprehensive understanding of how we collect, use, disclose, and safeguard your personal information when you engage with our website. We encourage you to read this notice carefully to make informed decisions regarding your data.
Information We Collect
We collect a range of information to enhance your shopping experience:
Personal Information: When you place an order or create an account, we may collect details such as your name, telephone number, email address, billing and shipping address, and payment information. If you set up an online account, we will store your password.
Browsing Data: We automatically gather data about your device and how you interact with our website, including your IP address, browser type, pages viewed, and session duration.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to analyse user behaviour, personalise your experience, and provide targeted advertisements.
How We Use Your Information
All personal data we process is strictly necessary for these purposes. We employ your data for various purposes:
Order Fulfilment: Your personal information is used to process orders, facilitate payments, and provide customer support.
Website Enhancement: We analyse browsing data to improve our website's performance, optimise content, and enhance user navigation.
Marketing Communications: With your consent, we may send you promotional emails, newsletters, and updates about our products and special offers. You have the option to opt out of these communications at any time.
Data Sharing
We share your information on a need-to-know basis:
Service Providers: We may disclose your data to trusted third-party service providers, such as payment processors and shipping companies, to assist in delivering our services. Your name will not be added to any third party mailing lists.
Legal Compliance: We may share your information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
Security
We take your data security seriously:
Security Measures: We employ industry-standard security measures to protect your data against unauthorised access, disclosure, alteration, and destruction.
Payment Information: Your payment information is encrypted using secure socket layer technology (SSL) during transmission. All payment information we need to collect in order to process your order is handled either through Shopify, PayPal or Stripe. Each of these organisations process limited amounts of your personal data, they are all PCI DSS Level 1 compliant and encrypt all of your data that they process. We do not store any personal credit or debit card details at any time, other than the last 4 digits of your credit or debit card.
Passwords: You are responsible for maintaining the security of your password and taking immediate action to disable your account or update your password if you suspect a security breach. You are liable for any account usage, whether authorised by you or not, until you report any unauthorised use to us.
Cookies
Cookies are small text files that are stored on your device when you visit a website. These files enable the website to recognise your device, track your activity, and remember information about your preferences.We use cookies for the following purposes:
Essential: These cookies are necessary for the basic functionality of our website, such as enabling you to log in to your account, make purchases, and navigate our site. Without these cookies, our website may not function correctly.
Analytical and Performance: These cookies help us collect data about how visitors use our website. They allow us to analyse site traffic, identify popular pages, and improve our website's performance and user experience. We use services such as Google Analytics for this purpose.
Functional: Functional cookies enhance your experience by remembering your preferences and settings, such as language and region. This enables us to provide you with a more personalised browsing experience.
Your Choices
You have control over your data:
Access and Correction: You can access, correct, or delete your personal information by logging into your account. You have a right to request a copy of any personal data held by Oddy Knocky Coffee at any time, in order to check its accuracy. If you wish to do this, please write to:
Oddy Knocky Coffee
Unit 16 Spring Street Business Park,
Spring Street
Bolton
BL3 6NX
Opt-Out: You have the option to opt out of marketing communications by following the unsubscribe instructions provided in our emails.
Cookie Management: You can customise your cookie preferences through your browser settings.
Disclaimer
Accuracy of Information: We endeavour to maintain accurate and up-to-date content on our website. However, please be aware that information, including product details, pricing, and availability, may change without prior notice. It is your responsibility to verify the accuracy of any information before making any decisions or purchases.
Product Availability and Pricing: Our website may display products and pricing for both public consumers and wholesale clients. Please note that pricing, discounts, and product availability may differ between these two categories. Wholesale clients may be subject to distinct terms and conditions, which will be discussed separately.
Product Orders and Shipping: By placing an order through our website, you agree to adhere to our ordering and shipping policies. We retain the right to accept or decline any order for various reasons, including product availability and order quantity.
Third-Party Links: For your convenience, our website may contain links to third-party websites or resources. Please be aware that these links are provided solely for informational purposes, and we do not endorse or assume responsibility for the content, accuracy, or availability of these external websites. Visiting third-party websites linked from our site is at your own risk.
Intellectual Property: All content on our website, including text, images, logos, and graphics, is safeguarded by copyright and other intellectual property laws. You are not authorised to use, reproduce, distribute, or modify any content without our prior written consent.
Limitation of Liability: Under no circumstances shall Oddy Knocky Coffee, its employees, affiliates, or suppliers be held liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use or inability to use our website or any of its content.
Changes to this Notice
We reserve the right to update this Privacy Notice to reflect changes in our data practices. We will notify you of significant changes by posting the updated notice on our website.
Contact Us
If you have any questions, concerns, or requests related to your privacy or this notice, please don't hesitate to reach out to us at hello@oddyknockycoffee.co.uk
By using our website, you acknowledge that you have read, understood, and consent to the terms of this Privacy Notice. Thank you for choosing Oddy Knocky for your coffee needs.